Operation Supervisor

Main Responsibilities

• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
• Investigates complaints regarding housekeeping service and equipment and takes corrective action.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Coordinates work activities among departments.
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• Inventories stock to ensure adequate supplies.
• Replacement in case of absenteeism of workers.
• Evaluates records to forecast department personnel requirements.
• Makes recommendations to improve service and ensure more efficient operation.
• Prepares reports concerning room occupancy, payroll, and department expenses.
• Selects and purchases new furnishings.
• Performs cleaning duties in cases of emergency or staff shortage.
• Examines building to determine need for repairs or replacement of equipment and makes recommendations to management.
• Attends staff meetings to discuss company policies and managements' complaints.
• Issues supplies and equipment to cleaners.
• Establishes standards and procedures for work of housekeeping staff. Perform spot check tasks.
• Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
• Records data regarding work assignments, personnel actions, and time cards, and pre-pares periodic reports.